Shipping Information
We have now implemented a sophisticated shipping calculator that plugs directly into the back of Australia Post to return accurate shipping data and costs. This is a must for Australian retailers as you now know you are paying the exact amount for shipping that you should be.
It offers you a number of shipping options to allow you to choose the option that best suits you. These include standard post, Express and Registered and Insured – all through Australia Post. An explanation of each is listed below.
FREE SHIPPING
We are now offering those that wish to take it up, a free shipping option. This option however, DOES NOT require a signature, and is NOT INSURED. We would recommend using a registered and insured method, but we will leave it up to you! There is NO replacement or refunds are offered for items that get lost in the mail using this service – Use this method at your own risk!
Registered and Insured
These are mainly boxed, and are fully insured for loss or damage. A signature will be required on delivery. This is the recommended form of shipping, as it insures you will get a replacement if it goes missing, or is damaged in transit and tracking is supplied.
Express Post – NO INSURANCE
Express Post allow for fast shipping to anywhere in Australia and tracking is provided, but no insurance or signature on delivery is provided. Items shipped using these methods are mainly shipped in satchels. We will wrap all items in Bubble Wrap to protect them, and where appropriate, we will ship items boxed rather than satchels. Tracking is provided, but no signature required and no insurance on items. Should the item not turn up, or is damaged in transit, Mongrel Gear will not be held responsible. Australia Post has phased out the DO NOT SAFE DROP stickers, and so Express Post parcels may be left on doorsteps etc, if you are not home. Be careful when selecting this option.
Express Post – INSURED
This option allows for an Express service, but is insured, and will require a signature on delivery. If you are not home, then you will receive a card advising you to go the Post Office to sign for your parcel. Australia Post will NOT leave the box without a signature. This is the safest way to get your goods delivered Express, and insures you against loss or damage.
Standard Parcel Post
Anything shipped with this method is shipped without insurance. Tracking is provided, but no signature required and no insurance on items. Should the item not turn up, or is damaged in transit, Mongrel Gear will not be held responsible.
*** PLEASE NOTE ***
There has been some confusion as to the amounts being charged for orders. The label that is printed and stuck to the outside of the box by Australia Post is only the postage charge. They DO NOT include tracking and insurance charges, as it gives away the value of the goods inside.
As an example: If your goods are insured for $500, then there is $7.50 in insurance, PLUS $2.95 for tracking that needs to be added to the amount printed on the box.
